Terms of Service
By using this website you agree to comply and be bound by these terms and conditions.
Online Booking and Payment
All appointments booked online are not a guarantee of the time/date, and you will always be contacted by email or phone to confirm your appointment. Appointments booked over the weekend will be confirmed as soon as possible. Please keep in mind that availability is limited for cleanings within 48-72 hours notice.
The methods of payment accepted by our platform are ACH, MasterCard, Visa, American Express, or Discover. Payment for all services is processed 24 hours after the time of cleaning unless otherwise specified. By signing up for a recurring cleaning service you agree to authorize regularly scheduled payments for your method of payment, due on the date of service.
For all payments, invoices must be paid for by the due date specified by Seatown Cleaners. Invoice payments that aren’t completed by the due date are subject to a $25 late fee, plus an additional $10 fee per day. All fees will be invoiced upon receipt of late payment. A grace period may be granted at the Company’s discretion, but is not guaranteed.
Cancellation Policy
Seatown Cleaners requires a minimum of 24 hours cancellation notice (holidays and weekends included) prior to appointment start time. If you need to cancel or would like to reschedule your appointment please phone or email the office directly. If you need to cancel or reschedule within 24 hours, there is a $150 late cancellation fee. This fee is in place to account for lost revenue of the time of the cleaning.
It is your responsibility to ensure your pet is safely confined and in a separate area to allow our cleaners the ability to clean your space properly. If you aren’t home and your pet(s) isn’t confined, our cleaners may be at risk. If this is the case, we reserve the right to exit the premises and you will be charged the full rate for the appointment.
Pet Policy
It is your responsibility to ensure your pet is safely confined and in a separate area to allow cleaners the ability to clean your space properly. If you aren’t home and your pet(s) isn’t confined, your pet and cleaners may be at risk. If this is the case, we reserve the right to exit the premises and you will be charged the full rate for the appointment.
Please disclose all pets who will be present in the home at the time of booking.
Pricing
Our pricing is a flat rate based on square footage, bedroom, and bathroom count. When you book your appointment, the rate presented is an estimate sight unseen. In certain situations we may need to adjust the price to properly reflect the condition of the property and how long it will take your cleaning team to clean it to their standards. The company will always communicate with you, the customer, before adjusting the price of the cleaning and proceeding. Seatown Cleaners also reserves the right to adjust the cleaning rates throughout the year depending on several factors such as, but not limited to; inflation, number of people living in the home, change of location, remodeling, cleanliness, etc.
Cleaning Duties
During your cleaning appointment, house cleaners will not be responsible for moving large items or furniture due to safety and liability reasons. Please make sure to tidy your home so that your cleaners can move efficiently and be thorough when cleaning. While it is rare, accidents happen and things can break. House cleaners will always show extreme care for all items in your home and carry liability insurance to cover damages if they occur. Seatown Cleaners, and any affiliate house cleaners will not be liable for any damages that occur due to improperly installed items, or objects that have significant wear and tear. All fragile items, collectibles, and family heirlooms must be disclosed prior to service to ensure proper care. All damages must be reported within 24 hours of the time of service. We will do everything we can to replace the damaged item, however its exact replacement is not guaranteed.
For all cleanings we require you to separate yourself from your cleaners and stay distanced during the appointment. If you absolutely do need to be present at home, we recommend staying in a part of the house that they will not be cleaning. This allows your house cleaners to efficiently move throughout the house, spend more time cleaning, and less time in your way. We reserve the right to deny you service if you fail to comply with King County COVID-19 safety protocols.
For move-in/out cleanings, your property must be empty of all belongings. If you fail to remove excess clutter before your move-in/out cleaning, we reserve the right to postpone service and you will be charged the full cancellation fee of $150. We also ask that you please leave the property for your move-in/out cleaning. If you have any special requests for your house cleaners, let the Company know by adding notes when you book online, or contacting Seatown Cleaners directly by email/phone.
Satisfaction Guarantee
Seatown Cleaners and its affiliated parties believe in delivering an exceptional cleaning service every time, however mistakes happen and sometimes areas can be missed during a cleaning. If this happens, a complimentary re-cleaning of the unsatisfied areas will take place without charge to the customer. The customer must request the re-cleaning within 24 hours of the cleaning date, and the re-cleaning will be completed within 5 business days.
In order to qualify for a money-back guarantee, the company will complete a re-clean of missed areas first. The customer must notify the company of any areas that were missed during the re-cleaning within 24 hours in order to be eligible for our 100% money-back guarantee.
The customer must provide photographic evidence detailing the areas that were missed by the company during the re-cleaning service before the company can issue a refund for services provided.
Entry and Rights
It is the customer’s responsibility to provide Seatown Cleaners with safe access to the property at the scheduled time of service. If the scheduled team is unable to access your home we will do everything in our power to contact you. If we are unable to contact you within 30 minutes and your scheduled cleaners are unable to access the property you will be charged the full cancellation fee of $150. If cleaners are unable to get inside the property after contacting you and/or you are unable to provide access to the property, you will be charged the cancellation fee of $150. If there is an alarm system, please be sure it is turned off. If the alarm is on and you have not provided us with the access code, our cleaners will leave the premises and you will be charged the cancellation fee.
We reserve the right to refuse and/or terminate service due to inappropriate behavior and situations, safety concerns, presence of weapons, severe clutter, harassment, or absence of utilities. Your house cleaners have discretion to leave any home for any reason, including but not limited to; feeling threatened, unsafe, or home is unsanitary. If service is denied on arrival due to any of these reasons, you will be charged the full cancellation fee of $150.
Governing Law
Any claim relating to Seatown Cleaners the company, its employees, contractors, and entities shall be governed by the laws of Washington State without regard to its conflict of law provisions. We reserve the right at our sole discretion to modify or replace these terms of service by posting the updated terms on this site. Your continued use of the site after any such changes constitutes acceptance of the new terms of service. Please review this agreement periodically for changes. If you do not agree to any part of this agreement, do not use, access, or continue to access the site and discontinue any use immediately.
If you have any questions please contact us at [email protected].